ADT and Vivint are two of the most popular home security companies in the United States. Both companies offer a variety of home security products and services to meet the needs of their customers. While both companies are similar in many ways, there are some key differences that customers should be aware of before choosing one over the other. Keep reading our post to decide: ADT vs Vivint, which one is better?
ADT vs Vivint Overview
ADT Home Security
ADT is a home security company that provides both basic alarm packages and smart home integrations.
- If service concerns aren’t immediately rectified, there’s a six-month money-back guarantee.
- Theft protection guarantee covers the house insurance deductible up to $500.
- At higher plan tiers, smart-home integration is available.
- The service team must do the installation.
- Customers have complained about excessive wait times for system maintenance.
- Cancellation can be difficult and costly.
Vivint Home Security
For all tiers of packages, Vivint home security offers a brilliant setup to secure your house.
- Customizable plan options allow you to mix and combine features with meeting your specific requirements.
- It works with a variety of smart devices.
- There is a no-contract plan available.
- Because the no-contract option requires full payment for equipment in advance, it might be pricey.
- Customers have complained about billing and customer service irregularities.
- It is not possible to do it yourself because it requires professional installation.
Vivint vs ADT – Similarities
SafeStreets, an authorized ADT dealer, and Vivint have a lot in common regarding the expert installation and monitoring services.
Professional installation is required in both cases, and there is a price for this service. Vivint charges a one-time cost of $49 for their services. ADT installation fees start at $99 for security and cameras and rise to $199 when smart home devices are added.
Packages of customized equipment: Neither has pre-assembled equipment. Instead, an installer will tell you what you require during the security consultation. You can pay for equipment upfront or have it included in your monthly monitoring charge with Vivint. ADT’s monthly monitoring fee includes the cost of leasing equipment.
Specialist monitoring: If an alarm is triggered, a monitoring professional will notify the police or emergency services on your behalf. Smoke alarms, carbon monoxide detectors, and video are all monitored by Vivint and ADT. With nine redundant monitoring centers and decades of experience, ADT stands out.
ADT vs Vivint – Differences
ADT home security comes in three categories, allowing you to customize your plan with as much technology as possible. Your system is managed via a smart tablet that is put in your home, regardless of the package you choose.
ADT Secure Package: ADT Secure is the cheapest package offered, and it includes 24/7 alarm monitoring by its security team, as well as monitoring for fire, floods, and carbon monoxide levels. The plan also consists of the security equipment (although installation is charged separately).
ADT Smart Package: In addition to everything ADT Secure has to offer, the Smart Package allows customers to arm and disarm their system remotely via a mobile device, as well as get mobile notifications, schedule system events, and automate their systems.
Complete ADT Package: ADT Complete adds visual security to the plan. Customers who purchase this bundle will receive extra security camera equipment that will allow them to Livestream from their mobile device and record and preserve video clips.
ADT’s plan structure differs from Vivint’s. Instead of offering numerous tiers of packages, Vivint offers just one basic plan that includes baseline equipment, the Smarthub control device, and home sensors. This basic package also provides access to the Smart Home app and Vivint staff monitoring 24 hours a day, 7 days a week.
Aside from these fundamentals, the consumer choose which add-ons to incorporate into a plan. Other smart features that connect directly to the Smarthub device and Smart Home app can be customized.
The following are some of the optional add-on features:
- Camcorder for the doorbell.
- Thermostat Element is a smart thermostat.
- Smart locks.
- Camera ping (for indoor use).
- Garage door control is linear.
Check out other products comparison: SimpliSafe vs Ring
Pricing and Contract
ADT’s monthly plans start at $36.99. Its website, however, does not disclose package-specific rate information. All ADT clients must sign a contract with a minimum length of 36 months. Customers should be aware that ADT offers introductory rates that may increase over the course of the term or upon contract renewal, so keep an eye out for potential price increases.
Vivint’s plans start at $29.99 per month, but the final price will be determined by any add-ons you purchase. Vivint offers a no-contract alternative for its programs, but you must pay for the security equipment in advance to qualify. Contract periods start at 42 months for individuals who don’t want to pay for equipment upfront.
Better for Pricing and Contract: Vivint
ADT has been accredited by the Better Business Bureau (BBB) since March 2013 and has an A+ rating. Despite the BBB’s excellent rating, consumer reviews are only one out of five stars. Poor customer service and extended service periods are prominent themes in many responses.
Some people also complain that canceling the contract is difficult or expensive and that the pricing increases suddenly. Some consumers have given five-star evaluations, praising the knowledge and professionalism of the installation and servicing crews who helped them.
Vivint is not recognized by the Better Business Bureau and has a C rating, which is likely due to a government inquiry over unlawful sales in Wichita, Kansas, that was resolved in 2019. Unhappy customers are united around billing clarity and transferring or canceling contracts, with customer ratings averaging one and a half stars out of five.
However, several satisfied customers took the time to submit good reviews, praising the wide range of smart features available at an affordable price and the responsiveness of the response team.
Better customer service: ADT
Ease of Installation
Its professional staff must install ADT home security systems. Even though security equipment is included in the price of your package, installation fees can range from $99 to $199, depending on the plan and required equipment, according to the company website.
Because ADT’s home security system is compatible with Amazon Alexa, Kwikset smart keys, and zWave, you might get away with a lower-tier (and less expensive) ADT package if you already have any of these smart home gadgets.
Its installation crew must install Vivint home security systems, and the installation charge varies based on where you live and whatever upgrades you choose.
Vivint works with a variety of smart home and personal security devices, including:
- Google Home.
- Nest Thermostat.
- Philips Hue Smart Lighting.
- Kwikset smart locks.
- Select indoor, outdoor and doorbell cameras.
Security Equipment and Smart Home Capabilities
One look at Vivint’s offerings reveals that the company is all about smart home automation. Because of its focus on making security smarter with ingenious features on its cutting-edge devices, the company received top honors in both the Best Home Security Systems and the Best Smart Home Security Systems categories. And Vivint offers all of this smart home integration for less money per month than ADT.
Vivint devices all employ Z-Wave technology, which means they’ll work with a wide range of other smart home devices, including Amazon Echo, Nest®, Google Home, and doorbell cameras.
ADT, like Vivint, offers home automation, but you’ll pay a little extra for it. ADT’s cellular plans include Z-Wave and Alexa-compatible technology, allowing you to control your system with your voice.
Better security equipment and smart home capabilities: Vivint
How Does ADT vs. Vivint Work?
How Does ADT Work?
A specialist will come to your home to install your new ADT system after you have purchased a package with ADT. They’ll set it up and test it for you, and once it’s up and running, you’ll be able to control everything from the ADT control panel and the mobile app.
When your sensors trigger an alert, ADT will attempt to call you to check whether or not an emergency has occurred. The appropriate authorities will be notified and dispatched by one of ADT’s monitoring centers.
How Does Vivint Work?
Vivint’s security technology comes with free installation.
When your Vivint sensors detect an emergency, a Vivint employee will contact you to confirm the situation. If you are in trouble or the agent cannot contact you, police will be contacted and dispatched to your home quickly.
In this comparison, Vivint comes out on top if you’re seeking lower rates, more flexible financing, and shorter contract choices.
Vivint is the winner because it offers patented smart devices with dependable monitoring at a lesser cost. You’ll own the equipment with Vivint, pay less each month, and have the option of going contract-free.
Second place: We admire ADT’s solid reputation, but its high rates keep a lot of people away. ADT, on the other hand, can be a better choice if you’re willing to commit to a long-term partnership with a reputable organization.